We communicate with our customers through numerous channels, such as the product interface, email, and our chatbots. We also present information in a number of specific content types, such as user interface components, help articles, and even error messages.
Follow these guidelines for delivering useful messages to our customers at the right time and in the right place.
Let’s chat. See how we design helpful, honest conversations for our customers.
We use email for marketing, product communications, help, and more. Here are tips for doing it better.
Things happen. Here’s how we deal with problems and help our customers recover and keep going.
Doing taxes? Managing a business? There are bound to be questions. Here’s how we deliver answers.
How do we fit all the goodness of QuickBooks and TurboTax onto a mobile phone? Think small.
Customers need to give us permission to help them with their taxes and business. Here’s how we ask.