Intuit products and services guide consumers and small businesses through accounting, taxes, and other complex financial topics. There will be questions. Help and customer success content provides answers at just the right time and with the right level of detail.
In-line help provides intuitive answers at the exact point on the screen where we expect customers to have a question or concern.
With a guided tour, users see a set of ordered guidance tooltips that demonstrate a new feature or how to accomplish a task.
Unlike in-line help, help articles provide answers to broader, more general, and sometimes more complex questions.
To keep things clear, sometimes we need to write about the user interface in help articles. Follow these guidelines.