Intuit products and services guide consumers and small businesses through accounting, taxes, and other complex financial topics. There will be questions. Help and customer success content provides answers at just the right time and with the right level of detail.

Contextual help

In-line help provides intuitive answers at the exact point on the screen where we expect customers to have a question or concern.

Help when it’s needed

Guided tours

With a guided tour, users see a set of ordered guidance tooltips that demonstrate a new feature or how to accomplish a task.

Follow the tour guide

Help articles

Unlike in-line help, help articles provide answers to broader, more general, and sometimes more complex questions.

Answer the big questions

Writing about the UI

To keep things clear, sometimes we need to write about the user interface in help articles. Follow these guidelines.

Simplify the UI