TurboTax brand character: the empowering champion

Who is the empowering champion?

  • Our customers’ go-to tax and financial expert who understands their unique situation.
  • Someone who brings dependable, ingenious, simple and effortless solutions to the table.
  • A catalyst of financial health, always on the lookout for ways to help customers maximize their money, starting with taxes and sticking with customers year-round to improve their overall financial situation.
  • A friendly coworker who is ready to roll up their sleeves and tackle a problem with customers or for them.

In whatever capacity customers choose to use us, they can rest assured that their champion has their back. At the end of the day, customers have peace of mind that we’re working with them toward a better life.

TurboTax voice attributes

Customer needs define voice attributes. To meet specific customer needs and desires, amplify the unique voice attribute of the specific product you’re writing for.

When transitioning customers among Intuit products, follow the One Intuit voice guidelines.

Ingenious

We are clever when it comes to your financial situation. We think about your needs now and in the future and always look for the solution that’s best for you. You trust our judgment because you know we are smart when it comes to finances.

Inspiring

We believe in you, in your desire to set the right course for yourself and help you to see your potential. Our enthusiasm convinces you that you can and will achieve the things you want. We share in your excitement as you make the most of your financial situation in ways you may not have known were possible.

Empathetic

We know you and understand your challenges. We are compassionate and can relate to you personally. We never talk down to you and genuinely care about improving your life. We’ll always be by your side.

Trustworthy

We express authenticity through honesty and clarity, making sure you always know what we are about, what we are doing, and how it will help you. You trust our recommendations because you know it is backed by integrity, expertise, and it always serves your best interests. You can rely on us to protect your most sensitive information.

These attributes work hand in hand with TurboTax voice principles.