Designing conversations with non-human technology is both an art and a science. Here’s how we design chatbot and generative AI experiences that are natural and helpful.
Follow this guidance no matter what type of conversation you're designing.
Voice & tone
Bot conversations are more intimate and dynamic than standard product UI. Here's what they sound like.
Response patterns are the necessary elements for a good conversation.
Style & formatting
There are a few style and formatting nuances for conversational interfaces.
Writing with AI
How content designers operate when using AI tools at Intuit.
Writing for AI
Writing for AI is a little different than writing for other experiences.
AI word list
An evolving list of terms related to Intuit Assist and generative AI at Intuit.