Designing conversations with non-human technology is both an art and a science. Here’s how we design chatbot and generative AI experiences that are natural and helpful.
Conversation basics
Follow this guidance no matter what type of conversation you're designing.
Voice & tone
Bot conversations are more intimate and dynamic than standard product UI. Here's what they sound like.
Response patternsResponse patterns are the necessary elements for a good conversation.
Style & formattingThere are a few style and formatting nuances for conversational interfaces.
Writing with AIHow content designers operate when using AI tools at Intuit.
Writing for AIWriting for AI is a little different than writing for other experiences.
AI word listAn evolving list of terms related to Intuit Assist and generative AI at Intuit.
